As we look toward 2025, the landscape of support systems is poised for transformative change, driven by advancements in AI and machine learning. Traditional support, often characterized by human... Read more »
If you feel like you’re drowning in information every day, you’re not alone. We live in an era of too much information, a deluge of news, reports, emails, videos,... Read more »
Despite billions spent on financial crime compliance, anti-money laundering (AML) systems continue to suffer from structural limitations. False positives overwhelm compliance teams, often exceeding 90-95% of alerts. Investigations remain... Read more »
In an age where customer expectations evolve at lightning speed, businesses must pivot from reactive strategies to predictive approaches. Predictive Customer Experience (PCE) harnesses the power of artificial intelligence... Read more »
Gone are the days when a clever caption and a few trending tags were enough to stand out. Today, the digital landscape moves fast’what worked yesterday might fall flat... Read more »
AI Agents may be the biggest craze in AI today. There is some good reason for this, of course, but most people have not thought critically about exactly what... Read more »
OpenAI is now considered another name of innovation in the field of AI, and with the launch of OpenAI o3, this claim is becoming stronger. The launch of this... Read more »
The below is a summary of my recent article on how to achieve harmony during disruption. If your AI roadmap ignores bees, bats, or Taoist forests, you’re not designing... Read more »
Strategic Alignment is Paramount: Successful generative AI (GenAI) integration hinges on a clear vision that directly supports overarching business objectives, not just technological adoption. High-Impact Use Cases Drive Value:... Read more »
AI is increasingly helping to accelerate the efficiency of construction projects – empowering more firms to finish ahead of schedule, without the danger of running over budget. As AI... Read more »
