Enhancing Agent Productivity and Customer Satisfaction with Generative AI Agent Assists

Role of Generative AI Agent Assists in the Telecom In today’s fast-paced telecom industry, delivering exceptional customer service while maintaining high agent productivity remains a constant challenge. By 2025,... Read more »

Unlock Seamless Connectivity Across Europe with Prune Europe eSIM

Embarking on a journey through Europe entails more than just picturesque landscapes and cultural immersion; it demands staying connected in an increasingly digital world. With Prune Europe eSIM, your gateway... Read more »

Building the Internet under the Sea: Zeus, an Operations VP’s Inside Story

By James Ovel, Operations VP at Zayo For a VP of Operations, commissioning, installing, and deploying a new subsea cable brings excitement and optimism, but equally offers significant challenges.... Read more »

The Impact of AI on Telecoms Fraud Protection Strategies

Telecoms fraud is a prevalent and ever-evolving issue that affects both business and individual customers in the telecommunications industry. It encompasses a range of fraudulent and abusive activities that... Read more »
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