The Coming Retention Reckoning: Why AI Companies Need to Stop Sprinting and Start Caring

The AI boom has minted unicorns faster than any wave before it. Vertical SaaS platforms are racing to eight figures in ARR. Everyone’s celebrating the land. Nobody’s talking about... Read more »

Innovating Customer Experience Management: The Role of Data in Crafting Personalized Customer Journeys

Personalization to drive successful customer journeys has been talked about abundantly. What lacks discourse is the importance of data-driven strategies to achieve the same. We understand the meaningful outcome... Read more »

How AI Can Enhance Loyalty Programs

Loyalty is a measure of how much customers choose and stick with a particular brand over others. The overall loyalty market is expected to grow from $6.47 billion in... Read more »
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