Enterprises have spent years investing in automation, analytics, and digital tools, yet a familiar bottleneck persists: accessing and acting on data is still slow. Leaders switch between dashboards, spreadsheets,... Read more »
I. Introduction: The Double-Edged Sword of GenAI The development of enterprise automation through Generative AI (GenAI) enables virtual assistants and chatbots to understand user intent, so they can create... Read more »
Ever waited on hold so long you started questioning all your life decisions? Same. Good news: chatbots are here to fix that. Not the life choices, sadly, but definitely... Read more »
Imagine this: Emma, a young woman struggling with anorexia has been seeing her therapist for almost a year. She shows up to her weekly session with a tangled mess... Read more »
After all the headlines we have read about how amazing Artificial Intelligence (AI) is and how businesses would literally stagnate if they didn’t have it, it was interesting to... Read more »
Today’s citizens expect seamless, convenient interactions with government entities, akin to the experiences they have with consumer-facing businesses. However, public sector organizations often struggle to meet these rising expectations... Read more »
The below article is a summary of my recent article on Conversational IoT. The integration of artificial intelligence and Internet of Things is giving rise to a new breed... Read more »
Chatbots have made strides in engaging users in basic transactional exchanges about customer service issues, product orders, appointments, and the like. But when it comes to open-ended dialogue covering... Read more »
From smartphones to website architecture, conversational artificial intelligence is all the rage. A subsection of AI, it understands what you say and can hold an intuitive conversation. Modern consumers... Read more »
