Every year, I look back at last year to reflect on last year’s trend prediction, and I make new technology predictions. Last year, I made predictions about the trends... Read more »
Natural language processing (NLP) is ubiquitous and crucial to our personal and professional success. We casually issue voice instructions to our virtual house assistants, smartphones, and without much consideration,... Read more »
These days, the world is getting more digitalized and more complex. “Big data” is a term that is becoming more popular in the modern digital world. “Big data,” broadly... Read more »
In this contributed article, chief digital strategist for Genpact, Sanjay Srivastava, discusses how people, processes, data, and technology align to support business objectives – the type that propels sustainable... Read more »
In this contributed article, Amit Shaked, CEO and co-founder of public cloud data protection startup Laminar, shares his perspective on what the data security landscape is shaping up to... Read more »
Salesforce’s Manufacturing Cloud facilitates communication and coordination between the manufacturing firm’s sales and operations teams. Employees can use the software to gain access to client data through negotiated sales... Read more »
Our friends over at cnvrg.io have released a new eBook, “The Machine Learning Infrastructure Blueprint,” answering common questions most machine learning teams are asking about best practices for building... Read more »
In this special guest feature, William Skelly, CEO, Causeway Solutions, provides a list of some of the modern customer acquisition technologies and techniques. You’ve probably heard the often-repeated business adage,... Read more »
IVR Calling System Definition. The calls coming into the customer support department are first put through a preliminary screening. The IVR calling system is an automated phone system that... Read more »
