Stored data (device or browser) affecting playback
Internet connection/WiFi problems
Out-of-date Netflix app
VPN/proxy error message
Payment problems
Location issues
Facts & Expert Analysis:
Error code types: There is a vast array of Netflix error codes for different devices and browsers, including PCs, mobile devices, media players, tablets and more.
Common issues: The most common Netflix issues involve stored information that must be cleared, problems with your internet connection, browser or payment method, or issues related to VPN or proxy use.
Basic troubleshooting steps: You can solve several issues by restarting your device, modem or router, clearing your cookies, signing out and back in to your account, or updating Netflix. However, the fix depends on the individual error code.
If you use Netflix, you may have noticed that several codes occasionally appear to tell you something is wrong. With so many different codes, it can be perplexing to decipher what they all mean and determine how to resolve each one. That’s why we put together this collection of common Netflix error code issues and troubleshooting tips to help you fix them.
Netflix error codes occur for a variety of reasons, ranging from payment issues and internet connection problems to VPN use. However, some VPNs are better than others at bypassing geoblocks on Netflix. If you’re curious, you can check out our guide on the best VPNs for various purposes.
What’s more, some code issues are related to specific devices. Let’s get right into the causes of Netflix error codes and learn how to fix them.
A Quick Glance: Common Netflix Error Codes
Please note that the potential fixes may differ slightly depending on the error code, even if they’re in a similar category. As such, we recommend checking the individual error messages.
Error Codes:
Potential Causes
Potential Fixes
M7111-5059
VPN/proxy use
-Switch VPN server -Turn off the VPN/proxy
-100, -11800, 0013
Device data needs to be refreshed
-Turn your device off & on (unplug it if necessary) -Reset the device back to factory settings (this clears all of your data, so be careful) -Update the Netflix app
S7111-1101
Browser issues
-Update your browser – Make sure your browser supports HTML5 -Reinstall the browser -Clear cookies
NQM.407
Payment issue
-Update your payment details -Switch payment methods
m-7034
Network/connectivity issue
-Power off and unplug the modem/router, then turn it back on -Move closer to the WiFi router
ui-120
Communication issue
-Log out & log back in to Netflix
m7111-5095
Location issue
-Contact Netflix
m7361-1253
Google Chrome issue
-Update Google Chrome
How to Fix Common Netflix Error Codes
We’ve picked 10 of the most common Netflix error codes to explain their meanings and provide potential fixes.
1. Error M7111-5059 / M7111-1331-5059
Message: “You seem to be using a VPN or proxy. Please turn off any of these services and try again.”
Error type: VPN or proxy error/network issue
Similar error codes: f7111-5059, 10013
If you see the error code m7111-5059, it usually means that Netflix knows you’re using a VPN or proxy. It can also indicate network setting problems. We have a full guide on error code m7111-5059, but here are some quick tips to help get you back to streaming as quickly as possible:
Open the VPN’s app and switch to a different server.
If the issue persists, you can also turn your VPN off and refresh the page. However, this option isn’t feasible if you’re using a VPN to access a Netflix library in another country.
Consider switching VPN providers if you experience this error message frequently.
If the above steps don’t work, you may need to reset your device’s network settings, reset your internet router or contact your internet service provider (ISP).
2. Error -100
Message: “Sorry we could not reach the Netflix service (-100).”
Error type: Device refresh/restoration required (Firestick, Amazon Fire TV or other smart TVs)
Similar error codes: ui-100, -11800, 30103, ui-800-3, ui-400, 12001, 0013
People who use a Firestick, Amazon Fire TV or other smart TV may encounter the error code -100, which signals that a restart may be in order. The error message appears when data is “stuck,” so a restart or restore procedure might help. This code has various fixes depending on your device, so we’ve popped them into this table:
Device:
Potential Fixes
Amazon Fire TV
1. Power off and unplug the TV. Wait 15 seconds and turn it back on. 2. If the above doesn’t work, go to “settings” and select “system” or “device.” Then reset your device back to factory settings.
Firestick
1. Power off your Firestick and wait 15 seconds. Turn it back on.
Other smart TVs
1. Turn off and unplug your TV. Then press the “power” button and wait 1 minute before turning the TV back on. 2. Alternatively, turn off and unplug the TV for 3 minutes, then turn it back on. 3. Call the manufacturer.
3. Error -11800
Message: “A problem occurred while playing this item. Try again later, or select a different item.” / “Cannot play title. Please try again later.”
While the error message -100 is related to Amazon devices, -11800 indicates that you may need to restart or restore your Apple device as stored data is interfering with playback. If you get this code on an Apple TV, iPhone, iPad or iPod Touch, try these fixes:
Device
Potential Fixes
Apple TV
1. Turn off your Apple TV and unplug it for 15 seconds. Then turn it back on and launch Netflix. 2. If the first step doesn’t solve the issue, try putting your modem, VPN, proxy or DNS settings back into default mode. This applies if you’ve customized any of these settings. 3. Contact your ISP.
iPhone, iPad or iPod Touch
1. Power off your device and wait 10 seconds. Turn it back on andlaunch Netflix. 2. If restarting your device doesn’t work, go to the Apple app store to update the Netflix app on your phone or tablet.
4. Error S7111-1101
Message: None
Error type: Browser issues (Mac)
Similar error codes: s7111-1957-205002, m7701-1003
Mac users may see this code from time to time. It means there’s a browser issue and you need to clear your Netflix cookies. You can fix the problem by using a dedicated Netflix page.
Log back in to your Netflix account and try to stream something.
5. Error NQM.407
Message: “Your account is on hold because of a problem with your last payment.”
Error type: Payment issue
Similar error codes: 3-5005, m7111-5005, aip-703, e101
When NQM-407 pops up on your Android device, it usually means that your payment method has expired, or that your bank or payment platform has blocked the payment for some reason. This may affect those in the U.S. if there’s a zip code mismatch between your bank and the zip code associated with your Netflix account.
Open Netflix in a web browser (not the app) and find the “manage payment info” section in your account.
Click “update” and register your new payment method details.
If updating your payment details doesn’t work, explore alternative payment options (PayPal, gift cards, etc.) or contact your bank.
6. Error M7034
Message: “Whoops, something went wrong…” / “Unexpected error” / “There was an unexpected error. Please reload the page and try again.”
Network connectivity issues are among the most frustrating when you just want to put your feet up and stream your favorite show after a long day. The problem often lies with your modem or wireless router, or a weak WiFi signal. Here are some methods for fixing m7034 and similar connectivity issues.
Shut down your PC completely and power off your modem/router.
Unplug your modem and/or router, then wait at least 30 seconds.
Plug your router and/or modem back in, then give it some time to fully light up.
Fire up your PC and check if Netflix is working.
If you use WiFi, your signal might be weak because your device is too far away from the router. Move closer and try again.
Get in touch with your ISP if nothing works.
7. Error UI-120
Message: None
Error type: Communication issue (streaming devices/players & set-top boxes)
Similar error codes: ui-113, ui-200
Error code ui-120 indicates that your set-top box or media player isn’t communicating properly with the Netflix app. You can usually fix it by signing out of Netflix and logging back in. If none of the below steps are successful, contacting the device manufacturer is the only option.
Open the “menu” section on the Netflix homepage.
Go to “get help,”sign out of your account and then sign in again. Hopefully, this will solve the problem.
If you’re stuck on an error page, go to “more details” to sign out and sign back in.
If the “get help” or “sign out” options aren’t available, you can try the following procedure on your remote: Press up, up, down, down, left, right, left, right, up, up, up, up. This should give you the option to sign out or reset.
If signing out doesn’t solve the problem, power off and unplug your device. Wait for three minutes and plug it back in. Alternatively, first press the “power” button once, then plug the device back in after one minute.
8. Error M7111-5095
Message: “Your account can’t be used in this location.”
Error type: Location issue
Similar error codes: e114
It’s easy to mistake this code for the VPN/proxy code because they’re so similar, but the 5095 code means one of three things: You signed up for Netflix via an unofficial third party, you’re traveling or you have a package membership.
The only way to fix this is to contact Netflix directly or create an official account if you purchased your subscription from an unofficial third-party vendor.
9. Error 0013
Message: None
Error type: Device refresh required (Android)
Similar error codes: ui-100, -11800, 30103, ui-800-3, s7111-1101, ui-400, 12001
If your Android mobile phone or tablet is due for a refresh, error message 0013 might pop up. First, try streaming another show or movie. If that one plays, then the issue lies with a specific title and you can report the problem to Netflix. Alternatively, you can try one of the following methods. If none of these steps work, reach out to the manufacturer.
Power off your Android device and turn it back on.
If that doesn’t work, hold down the Netflix app tab and clear storage data in the “app info” section. Alternatively, do this from the “apps” area on your device.
You can also uninstall and reinstall Netflix.
10. Error M7361-1253
Message: “Pardon the interruption.” / “Sorry, we’re having trouble with your request.”
Error type: Update required (Google Chrome)
Similar error codes: m7111-1331, m7701-1003, s7111-1101
Outdated browsers can cause issues with Netflix playback. In this instance, error code m7361-1253 indicates that you must update Google Chrome. Here’s how to do this:
Select the three dots in the top-right corner of your Chrome browser.
Click “help” and then select “about Google Chrome” to check for updates. Click “update” or “relaunch.”
List of Netflix Error Codes
We’ve explored 10 Netflix error codes in this guide, but there are plenty of other codes. This is a list of Netflix error codes that fall into similar categories.
Netflix error f711-5059, 10013
Like m711-5059, these codes can indicate that you are experiencing VPN or proxy detection.
These codes are signs of various browser issues. You may need to refresh, update or reinstall your browser, or you could be experiencing issues with settings, extension interference or other problems.
Netflix error nses-500
Sometimes, server issues can affect playback. If so, this error message may mean that you need to refresh the page.
Netflix Troubleshooting: Fix Other Issues
There are a multitude of Netflix error codes, so we recommend checking out the Netflix help page for specific error message fixes. That said, sometimes basic troubleshooting can sort things out. Here are some general Netflix troubleshooting tips:
Refresh the web browser
Restart your device
Update the Netflix app
Change VPN servers
Move closer to the router (for poor WiFi signals)
Restart your modem/router
Switch WiFi networks
Final Thoughts
Whether you’re using a PC, smart TV, mobile device, Blu-ray player, streaming dongle or other device, we hope this guide has helped you get to the bottom of the error message you’re seeing.
Did we miss any error codes? Which ones have you dealt with, and what helped you solve the issue? Let us know in the comments. Thanks for reading.
FAQ: Netflix Encountered Error
There are various Netflix error codes related to the internet, your browser, data storage, payment issues, location issues and more, so it really depends.
We recommend checking the troubleshooting steps for your specific error message, as each one has its own fix. Common solutions include restarting your device or updating the Netflix app, but there are several other fixes.
If your Netflix gift card code doesn’t work, the code may be wrong, invalid or already in use. Alternatively, it may not be compatible with your Netflix package/payment method, or you may need to clear your browser cookies.
It depends on the issue and device, but restarting your TV or signing out and back in to Netflix are common fixes.
