Empathy at scale requires technology supports (Dr. Adrienne Boissy/Quartz)

Dr. Adrienne Boissy / Quartz
Empathy at scale requires technology supports – Dr. Adrienne Boissy is the chief medical officer at Qualtrics, a staff neurologist, and a former chief experience officer at the Cleveland Clinic. A TED speaker and healthcare industry pioneer, Dr. Boissy advocates for empathy operationalized to design systems that deliver human-centered care. …

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